Our return policy
To start your return visit our Return Request page. Our online portal provides you with everything you need to quickly and easily begin the return process. For more detailed instructions about our return policy please continue reading below.
- Returns must be initiated within 30 days of purchase.
- Regretfully personalized and customized cannot be returned.
- Currently we are unable to process exchanges for online returns.
- If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it.
- Refunds will be applied back to the original method of payment used. Currently we don’t offer gift cards for returned gifts.
- Refunds are issued for returned items and do not include the cost of shipping.
- Payment may take 3-5 business days to post to your account.
- Go to our Return Request page.
- Enter your contact information
- Enter the email address where we’ll send a confirmation and pre-paid return label.
- Enter your order/invoice number.
- Choose the reason for your return, then enter any additional refund information that may be important.
- Submit your return.